POLICIES

GENERAL CONDITIONS

COMPANY DATA

Company name: GALAXY INVESTMENT GROUP LTD
UIC/PIC: 115509755
VAT registration: BG 115509755
Responsible person: Konstantin Boyadzhiev
Headquarters: Plovdiv
Address of management: 5 Dunav Blvd.

RESERVATIONS AND ACCOMMODATION

The management of GALAXY INVESTMENT GROUP LTD undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: client’s name, period, number of nights, number of adults and children, price per night.

PRICES AND PAYMENT

The prices on the GALAXY INVESTMENT GROUP LTD website are in BGN, inclusive of VAT, resort fee and insurance. The total amount payable by the client is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the relevant period.

Depending on demand and current availability, GALAXY INVESTMENT GROUP LTD reserves the right to modify prices and special offers on their website. Regardless of any new pricing offers made, the amount owed for reservations that have already been made, confirmed, and paid for will not alter.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In the event of cancellation, non-use or modification of an online reservation already paid for by the client, GALAXY INVESTMENT GROUP LTD will refund the amount paid upon request, charging the appropriate penalty:

In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation will be made within 30 days depending on the method of payment, refunds will be made only to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.

PAYMENT METHODS

Payment can be made electronically by debit or credit card via V-POS

If the reservation is not paid within the specified time, it will be automatically cancelled.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount using the same payment method that was used for the booking.

Refunds for payments made by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.

RIGHTS AND OBLIGATIONS OF THE PARTIES

When a customer makes a booking they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment made is considered as acceptance of the general conditions of stay at the hotel.

For disputes and legal matters relating to the use of our website https://www.barceloroyalbeach.bg/ that are not covered by these terms and conditions and
privacy policy, the legally binding provisions in the Republic of Bulgaria shall apply.