POLICIES
GENERAL CONDITIONS
COMPANY DATA
Company name: GALAXY INVESTMENT GROUP LTD
UIC/PIC: 115509755
VAT registration: BG 115509755
Responsible person: Konstantin Boyadzhiev
Headquarters: Plovdiv
Address of management: 5 Dunav Blvd.
RESERVATIONS AND ACCOMMODATION
The management of “GALAXY INVESTMENT GROUP” Ltd. is obliged to provide the services requested and paid for by the client via online reservation in their full quantity and quality according to the data provided by the client via the reservation form: client’s name, stay period, number of nights, number of adults and children, price per night.
- All client requests filled in the "Notes" section of the reservation form, will be fulfilled if possible/applicable.
- Reservations for children will be accepted only if the respective age of the children satisfies the age limit on arrival date.
PRICES AND PAYMENT
The prices on the GALAXY INVESTMENT GROUP LTD website are in BGN, inclusive of VAT, resort fee and insurance. The total amount payable by the client is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the relevant period.
- In order to secure a reservation booked online, a deposit of 50% of the total cost must be paid in advance using a debit or credit card.
- The remaining amount must be paid no later than 14 days prior to the arrival date.
Depending on demand and current availability, GALAXY INVESTMENT GROUP LTD reserves the right to modify prices and special offers on their website. Regardless of any new pricing offers made, the amount owed for reservations that have already been made, confirmed, and paid for will not alter.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In the event of cancellation, non-use or modification of an online reservation already paid for by the client, GALAXY INVESTMENT GROUP LTD will refund the amount paid upon request, charging the appropriate penalty:
- Changes and cancellations without penalty are made up to 14 days before the check-in date.
- In case of changes or cancellations after this period, a penalty of the prepaid deposit is due.
In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation will be made within 30 days depending on the method of payment, refunds will be made only to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.
PAYMENT METHODS
Payment can be made electronically by debit or credit card via Virtual POS
- We accept payment by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you select this payment method, a payment page of our servicing bank (DSK) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication, your Issuing Bank's authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.
- Your card details are only used by the intermediary bank and are not stored by us.
- To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organizations. The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
- The authenticity of your card is verified by entering a security code (CVV2).
- At the time of online booking, the respective amounts will be automatically withdrawn from your card upon completion of the payment process. From a security point of view, the maximum amount for payment by card is BGN 3,000.
If the reservation is not paid within the specified time, it will be automatically cancelled.
REFUNDS
In the event that the customer cancels their booking under the above conditions, we will refund the amount using the same payment method that was used for the booking.
Refunds for payments made by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.
RIGHTS AND OBLIGATIONS OF THE PARTIES
- GALAXY INVESTMENT GROUP LTD undertakes to provide the customer with the services requested and paid for in full.
- GALAXY INVESTMENT GROUP LTD undertakes not to change the price of the services requested by the client, except in unique circumstances where this is economically justified.
- GALAXY INVESTMENT GROUP LTD shall not be held liable for damages caused by actions of third parties.
- Amounts for services requested but not used in full or in part due to the fault of the client shall not be refunded.
- The client assumes the responsibility to observe the generally accepted norms of good conduct during their stay at the hotel. All costs for material damages caused to the hotel are the responsibility of the customer.
- GALAXY INVESTMENT GROUP LTD reserves the right to change the information on this page and the terms and conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a booking, they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be a contractual agreement. The payment made is considered as acceptance of the general conditions for stay at the hotel.
For disputes and legal matters relating to the use of our website https://www.barceloroyalbeach.bg/ that are not covered by these terms and conditions and
privacy policy, the legally binding provisions in the Republic of Bulgaria shall apply.
